Communication Skills Online Test

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SQ3R Technique of reading stands for:

1. survey, quotient, read, review, recall

2. Survey, Question, read, recall, review.

3. Survey, question, relief, recall, read

4. Survey, question, recall, review, read

A ___________ is a narration of a situation or an event

1. Letter

2. Case

3. Interview

4. Report

_________ is an announcement sheet that is sent to specific group of people.

1. letter

2. circular

3. memo

4. notice

________ means looking quickly over a textbook to get a general superficial idea of the content.

1. skimming

2. scanning

3. extensive reading

4. intensive

_____ is essentially a statement of facts of a situation, project or process or test and it should be supported by.

1. notice, proof

2. memo, information

3. letter, documentors

4. technical report, evidence

At each stage in the process of communication, there is a possibility of interference which may hinder the process. Such interference is known as____________.

1. sender

2. receiver

3. none of them

4. barrier

Complete the following statements with appropriate conjunctions: _______ he worked hard, he failed. I cannot lift the box _________ it is very heavy. The current status report has been attaché, ________ I have highlighted the important figures. _________ we have no money, we cannot buy it.

1. since ,and, although, because,

2. and, although, since, because

3. because, since, and, although

4. although, because, and, since

________ is used to separate clauses of a compound sentence when they have a comma

1. Hyphen

2. Parenthesis

3. Semicolon

4. Colon

The _______ of the correct channel depends on the situation under which the communication takes place.

1. change

2. chance

3. channel

4. choice

_____ is done when you need to continue learning and studying that you develop your own thinking and skills.

1. extensive

2. action

3. intensive

4. professional reading

Punctuation decides the combination of two words to make a ________

1. Memo

2. Report

3. Letter

4. Phrase or clause

Dialogic listening is also known as __________________.

1. relational

2. appreciative

3. evaluative

4. therapeutic

The primary goal of communication is to _______.

1. to create barriers

2. to effect a change

3. none of these

4. to create noises

In letter writing, _______ indicates to the reader of the letter what the _____ is about.

1. body, memo

2. subject, letter

3. salutation, letter

4. subject, notice

The semantic markers used to indicate illustration and examples are : (1) first and foremost (2) for example (3) let’s take for example (4) for instance

1. 2,3,4

2. 4,1,2

3. 1,2,3

4. 3,4,1

To separate a noun clause preceding a verb _________ is used

1. Full stop

2. Dash

3. Comma

4. Quotation Mark

What is the full form of RSI:

1. Repetition Strain Injury

2. Repetitive Strain Injury

3. Repetitive Strain Inquiry

4. Repetitive Stress Injury

Group discussion is arranged in order to measure certain _______ of the participants, which are otherwise difficult to identify and time-consuming to assess.

1. Caste

2. Religion

3. Complexion

4. Traits and qualities

Showing direction to a group requires the following quality

1. Communication skills

2. Open body language

3. Leadership

4. Good Appearance

What is the full form of FOB:

1. free of board

2. free onboard

3. free on broad

4. fire on board

The __________ in the usage of words may be a serious barrier to effective communication.

1. disturbance

2. disorder

3. distortion

4. discrimination

Most of us use ________ and _______ in addition to words, when we speak.

1. gestures and body language

2. words and gestures

3. posture and eye gazing

4. body language and posture

Say whether true or false: use simple language without clichés while writing a memo. Minutes are submitted by the name of the typist who has typed the minutes. The minutes of the meeting should contain the point of view of the minute taker You can use tables and charts in a memo.

1. false, true, true, true

2. true, false, false, true

3. false, true, true, false

4. false, false, false

Informal meetings mark the ________ of the problem.

1. immediately

2. improvement

3. immediacy

4. importance

________ is a means of making ideas and thoughts clearer and easier to grasp by breaking them down into logical units

1. Writing

2. Grammar

3. Punctuation marks

4. Pronunciation

A press release is ________ news_______ story, written in ______ person that seeks to demonstrate to an editor or reporter the newsworthiness of a particular person, event, service, or product.

1. original, third

2. pseudo, third

3. false, first

4. real, second

________ means communication without words.

1. Oral communication

2. Written communication

3. Object communication

4. Non-verbal communication

__________ is the person who coordinates the group discussion

1. Time keeper

2. Leader

3. Moderator

4. Manager

____________ reading is ideal and helps comprehension

1. silent

2. extensive

3. intensive

4. loud

While using overhead projectors, you can reveal the information line by using an ____ sheet to over the____.

1. opaque, transparency

2. transparent, slide

3. translucent, transparency

4. opaque, flip chart

Which of the following statements are true? 1-in oral communication, there is a possibility of immediate response. 2-F one wants to have an effective communication, one should be egoistic. 3-Oral communication always saves time. 4-Never leave a caller on hold.

1. false, false , true, false

2. false, true, true, false

3. true, true, false, false

4. true, false, false, true

Unclarified assumptions in a communication can lead to_________ and_________.

1. information overload, selective perception

2. lack of planning, physical barriers

3. confusion, misunderstanding

4. premature evaluation, poor listening

In___________ main intention is to seek certain information which will be appreciated.

1. appreciative

2. empathetic

3. therapeutic

4. comprehension

_________ is the study of touches as non-verbal communication.

1. prosody

2. body language

3. haptics

4. gestures

Communication helps managers utilize _______ and______ in the most effective and efficient manner.

1. employees, organization

2. manpower, resources

3. plans, goals

4. control, evaluation of performance

________ is sent to specific group of people whereas ________ may be meant for general public.

1. circular, notice

2. notice, memo

3. memo, circular

4. notice, circular

One of the great tools that is used to handle the complaining customers is the technique of BLAST. The acronym stands for:

1. believe, listen , apologize, suggest , thank

2. believe, listen, apologize, satisfy, treat

3. believe, listen, apologize, satisfy, thank

4. believe, list , apologize, satisfy, thank

A __________ connects the sender to the receiver.

1. Noise

2. feedback

3. Communication

4. Channel

Language of a memo should be _______ and ______ to understand.

1. direct, concise

2. indirect, personal

3. concise, difficult

4. lucid, easy

Find out the errors: Besides being good at tennis, he is also an excellent player of golf.

1. good-better, being-been

2. in-at, being-been

3. beside-besides, in-at

4. excellent-intelligent, beside-besides

Which one of the following is the correct structure of the letter:

1. address, date, subject, body, salutation, enclosure, signature

2. address, date, body, subject, signature, enclosure,

3. address, salutation, date, body, subject, enclosure, signature

4. address of the applicant, date, salutation, subject, body, signature, enclosure

__________ is the most important aspect of style in a language.

1. articles

2. nouns

3. punctuation

4. alphabets

___________ pertains to “what to say” aspect of the group discussion

1. Appearance

2. Manners

3. Group Behaviour

4. Knowledge of the content

Back straight, and arms and legs uncrossed, indicates a _______ posture

1. Tensed

2. Closed

3. Relaxed

4. Open

The problem with proof reading is that you will have to be good at ________ and __________.

1. punctuation, pronunciation

2. pronunciation, spelling

3. spelling, punctuation

4. para phrasing, spelling

What is the full form of R&D:

1. research and development

2. research and demand

3. resources and development

4. recharge and discard

The fourth step in SQ3R technique of reading os________.

1. review

2. recall

3. survey

4. reading

_______ are the abbreviations which are made up by writing the first letters of the words in a name or phrases.

1. personal abbreviations

2. none of them

3. field abbreviations

4. acronyms

____________ describes all forms of human communication that are not verbal.

1. vocalics

2. haptics

3. prosody

4. para language

Oral communication ensures________ and__________.

1. speedy interaction; immediate response

2. speed; attention

3. fluency; speed

4. adequate attention; immediate response

While making a slide the number of words should be limited to a maximum of ________________ per slide.

1. seven

2. eight

3. nine

4. ten

________ is an exchange of facts, ideas, opinions or emotions by two or more persons.

1. connection

2. combination

3. conversation

4. communication

Normally communication is _____, wherein the information or message is transferred from one person to other.

1. impersonal

2. important

3. interpersonal

4. personal

___________ aims at making people work together for the common good of the organization.

1. combination

2. connection

3. conversation

4. communication

The semantic markers used to express time relationship are:

1. after, consequently

2. while, because

3. hence, to summarize

4. next, after

Communication that takes place between the members of an organization – within themselves is ________.

1. internal

2. external

3. informal

4. formal

When a word which has a silent “e” at the end combines with an ending that starts a vowel, the final “e” is _____, for example, the surprise gives you _______.

1. changed, surprising

2. dropped, surprising

3. deleted, surprising

4. unchanged, surprising

__________can be used to show the omission of a verb in a sentence

1. Colon

2. The hyphen

3. Full stop

4. Comma

__________ refers to pitch , loudness, duration, intonation and ,tempo.

1. gestures

2. prosody

3. touches

4. haptics

A resume needs conceptualization of your_______ and______ all into one document.

1. projects, skills

2. objectives, experiences

3. skills, aims

4. accomplishments, experiences

________ and _______ are act as barriers to communication.

1. sender, receiver

2. channel, message

3. semantic distortions, lack of planning

4. feedback, sender

The most crucial part of the ______ process is thinking or converting to_______ what one hears.

1. hearing, interpreting

2. speaking, meaning

3. reading, understanding

4. listening, meaning

Which one of them are types of listening: 1-comprehension listening, 2-critical listening, 3-evaluative listening, 4-intensive listening

1. 3, 4, 1

2. 4, 2, 1

3. 2, 3, 4

4. 1,2,3

As a means of communication, e-mails have features of the immediacy of both _______ and _______.

1. writing, sending

2. reading, receiving

3. calling, receiving

4. receiving, sending

Match the following body language gestures with their meanings: (1) rolling one’s eyes (a) lack of confidence (2) nodding (b) exasperation (3) crossing of arms © confirmation (4) shaking of legs (d) defensive

1. 1-d, 2-c,3-b, 4-a

2. 1-c,2-a,3-d,4-b

3. 1-a,2-b,3-c,4-d

4. 1-b,2-c,3-d,4-a

The __________ is used to indicate possession and contraction in a sentence

1. Apostrophe

2. Full stop

3. Quotation Marks

4. Comma

Every sentence has two essential parts a __________and a __________.

1. subject, phrase

2. subject, clause

3. clause, predicate

4. predicate, subject

Too much of ____ communication in the work space may also prove_____. It may lead to negligence of work.

1. verbal, positive

2. informal, negative

3. non-verbal, negative

4. formal, positive

The person who transmits the message is called___________.

1. channel

2. response

3. sender

4. receiver

Find out errors: Either the manager or their subordinates failed in his duty.

1. either-neither, or-nor

2. failed-fails, subordinates-subordinate

3. their-his, his-their

4. the-a, in-for

__________ is also called “Period in American English.

1. Comma

2. Semicolon

3. Full stop

4. Exclamation

_________ is mainly used to introduce words that explain, amplify or interpret what precedes it

1. The hyphen

2. Colon

3. Full stop

4. Semicolon

The second step in SQ3R of reading is _________.

1. review

2. survey

3. question

4. read

_________ encloses the words of a speaker.

1. Full stop

2. Quotation Marks

3. Apostrophe

4. Comma

Which of the following statements is true about Powerpoint slides: 1-all the slides must be part of a simple PowerPoint file as it saves time. 2-Use fonts that will get distorted while processing. 3-Keep images away from the edges of a slide as they may get cropped while mounting the slide. 4-If you are preparing for a 35 mm image the PowerPoint slides must not be formatted for 35 mm.

1. false, true, true, false

2. true, true, true, true

3. false, true, false, true

4. true, false, true, false

While communication with the ______, ______ phrases and _____ have to be used in their _____ contexts.

1. customers, polite, expressions, appropriate

2. relatives, harsh, gestures, inappropriate

3. Subordinates, impolite, impressions, true

4. audience, rude, dialogues actual

_________ is the full form of the abbreviation TQM.

1. total quality manager

2. total quality management

3. team quality management

4. total quality management

While composing a ______ message, only key words and ______ are used. Function words such as ________ and _________ should not be included.

1. face-to-face, signs, articles, nouns

2. formal, symbols, nouns, pronouns

3. telephonic, structures, conjunctions, prepositions

4. telegraphic, phrases, articles, preposition.

The forum where people sit together and discuss a topic with the common objective of finding a solution for a problem is called ___________

1. Group Discussion

2. Interview

3. Drama

4. Play

________ and ________ as visual aids should contain the minimum information necessary.

1. power point, overhead projects

2. flip charts, slides

3. video, film

4. overhead projects, slides

Which one of them is a type of reading? 1-extensive reading, 2-evaluative reading, 3-scanning, 4-intensive reading

1. 1,2,3

2. 1,3,4

3. 2,3,4

4. 1,2,4

Communication through _______ and _______ is called verbal communication

1. body language and gestures

2. written material and gestures

3. gestures and spoken words

4. spoken words and written material

While a dash is used to separate two words, ________ is used to unite them

1. Comma

2. Semicolon

3. Hyphen

4. Exclamation

Which one of the following is correct: process of communication.

1. sender, decoding, message, encoding, receiver, response, feedback

2. sender, response encoding, message, decoding, receiver, feedback

3. encoding, receiver, message, response, feedback, sender

4. sender, encoding, message, decoding, receiver, response, feedback

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