ARE YOU READY TO RISE WITH PTCL GROUP
PTCL Group is a Leading Tech group in Pakistan, extending unrivaled services nationwide. The aim to revolutionize the technology industry with innovative high-end solutions makes the group stand out in all tiers of service delivery. PTCL group provides the most extensive Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.
PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development-driven culture with dynamic learning opportunities that enable our people to broaden their horizons and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that foster a cohesive team environment and a drive to maintain the highest standards of leadership and management
IN THIS ROLE YOU WILL
Responsible to train and groom a team of highly professional services team with a special focus on services/relationship building/retention methods including reporting to management on regional performance. Also devising plans for development and feedback/coordination with other departments based on customer complaints/requirements.
Regional Manager Priority Services will be responsible to manage a team of Priority services employees within the region and will be responsible for the day-to-day management of services to priority/VIP clients and ensure proactive services are provided on a timely basis.
The position holder will ensure to sustain and enhance the portfolio revenues of priority through cross-selling, up-selling, and referral sales.
HOW CAN YOU EXPRESS YOUR TALENT
To ensure personalized Relationship Management to PTCL & Ufone priority customers through assigned Priority Services Executives.
To manage and monitor operations, performance, target achievements , service quality related performance and portfolio management of the assigned Priority Services Executive.
To establish and enhance effective rapport/satisfaction of PTCL & Ufone priority customers through Priority Services Executives which includes joint and surprise calls/visits to priority customers.
To recognize and enhance the productivity of the team member through coaching and act as a mentor for the individual reporting.
To timely escalate and take full ownership for resolution of staff and PTCL & Ufone customer issues/complaints till closure and providing them feedback where required.
Adherence and compliance to company policies, procedures and code of conduct. Procedures including behavior/discipline/ grooming/ punctuality of self and staff.
WHAT YOU NEED TO BE SUCCESSFUL
Minimum Bachelors Preferably Masters Degree.
Experience in Services Sector & Sales
Communication Skills Presentation Skills
System development knowledge
Team Management Skills
Analytical Skills Negotiation Skills