Senior Customer Support Executive

Job Type: Full Time

Job Description:

We are looking for Senior Customer Support Executive for our International Logistics Support Team to deal with our existing clients.

Job Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Benefits from ABS:

Incentives & Bonus
Medical Insurance
Dependability Allowance
Uncapped Commissions
Permanent Employee Status
Annual Increment
Award Ceremonies for the employees
Leave Encashment

Salary: 35,000 TO 40,000 (Attendance Allowance + Uncapped Commission)

Shift Timing: Evening (6:00PM TO 2:00AM) Night (10:00PM TO 6:00AM)

Location: Gulshan e Iqbal Block 13-C near Nishat Linen outlet (Moona Chamber Office#1), Karachi.

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