Job Description:
Who We Are
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.
Today, our team is made up of more than 4,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.
About The Role
As a Project Manager on the Support Operations team, you will play an important role in managing high impact projects on behalf of the Technical Support team. This position enables you to collaborate with members from other functional teams in the company, acquire first-hand knowledge and experience of those team’s processes and workflows, and lead internal & cross-functional project teams to deliver excellence through project completion. You are a seasoned Project Manager who has worked with support teams in fast paced environments and has educated business partners on meeting the highest levels of efficiency and adherence. You have experience with contact centers in BPO and/or in house environments.
What You’ll Do
Manage new initiatives identified by leadership with desired KPI impacts, initiatives that have multiple support team impacts, and internal Support projects that span across the Enablement & Operations teams.
Identifying project milestones, deliverables and risks
Manage trackers, team deliverables, send meeting notes, hold partners accountable and keep leadership updated with risks & solutions
Maintain a standardized approach to new projects: Initiating, Defining & planning, Tracking execution, Performance impacts & QA checks, Close; Post mortem, reporting
Monitor the impact and value of performance improvement programs, and identifies continuous improvement opportunities
Collaborate with operational leadership and manages process improvement programs that support various areas of the Support organization
Maintain project timeline and deliverable schedules
What We’re Looking For
2+ years experience managing projects and working with call centers or in-house customer support teams
2+ years experience working in a fast-paced environment with ambitious timelines
2+ years experience managing multiple projects in a global organization
Team mindset dedicated to the shared success of the department & company
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication
Prior success handling/executing multiple high impact, fast paced/collaborative projects
Ability to plan, organize, motivate, mentor, direct and evaluate the work of others
Ability to provide leadership and influence others
Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology.