Help Desk Associate, IT & Admin – Idenfo (Powered by Qureos)

Job Type: Full Time

Job Description:

Company Description

Idenfo provides a full suite of compliance solutions and services.

We offer 4 key services –

A bespoke compliance healthcheck, where we will:
Provide advisory to your current compliance framework
Review your operations with a view to outsourcing AML services
Evaluate your end-to-end AML system processes
Consultancy in the following areas:
Institutional Risk Assessment
Risk Assessment – KYC, CDD and EDD
AML Policies and Procedures
Transaction Monitoring and Sanction Screening
The following outsourced services:
Refreshed customer information
Risk based due diligence
Transaction Monitoring alerts management
Sanctions, PEP and adverse media screening
An out of the box modular configurable AML solution:
Digital onboarding
Facial Recognition and Liveness Check
Name Screening
Risk Rating analysis
Background Verification and Financial Crime Checks


Job Description

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Enhance employee onboarding experience by providing support in Email ID setup, the configuration of outlook, adding them on slack, and zoom any other software the company implements from time to time.
Assign and delegate laptops according to the Job Specification of the team members.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
Provide documentation and technical specifications for planning and implementing new or upgrades to IT infrastructure.
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Responsible for capacity, storage planning, and database performance
Overseeing system performance and troubleshooting issues
Creating a backup and safeguarding the data if there are any hindrances.
Performing system upgrades following new releases.
Responsible for all laptop purchases & repair, dealing with vendor visits to laptop marketing.
Searching for the best quotes for laptops
Keeping track of receipts of office expenses or expenses incurred by managers or executives.
Providing reimbursement to employees for work-related expense
Maintaining office equipment including scanners, fax machines, printers, and telephones

Job Specification:

Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
A proven track record of developing and implementing IT strategies and plans.
System administration and IT certifications in Linux, and Microsoft.
Working knowledge of virtualization, VMWare, or equivalent
Strong knowledge of systems and networking software, hardware, and networking protocols
Prior IT internship experience of 6 months will be preferred.

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