Customer Support Specialist

Job Type: Full Time

Job Description:

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Service Specialist Responsibilities:

Promptly responding to customer queries on phone call.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Respecting client confidentiality at all times.

Customer Service Specialist Requirements:

Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.

Salary: PKR 35,000

Shift Timing: Evening (6:00PM TO 2:00AM) Night (10:00PM TO 6:00AM)*

Benefits for ABS Family.

Incentives & Bonus
Medical Insurance
Dependability Allowance
Uncapped Commissions
Permanent Employee Status
Annual Increment
Award Ceremonies for the employees
Leave Encashment
Advance loan facility

Location: ABS INTERNATIONAL, Block 13-C Gulshan e Iqbal Landmark near Ashfaq Memorial Hospital

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