Job Description:
Responsibilities:
Manage/handle the incoming calls professionally
Identify and assesses customers’ need to achieve satisfaction
Giving follow up calls to the customers at a specified date and time
Keep records of customer interactions
Follow communication procedures, guidelines, and policies
Managing a large number of outbound calls & inbound calls
Following call center scripts when handling different topics
Identify interpreters needs, clarify information, research every issue, and provide solutions
Candidate must be willing to work UK Timings preferably 1pm-10pm or 2pm-11pm.
Qualification/Skills:
Excellent English written & oral communication skills
Must be able to work in a fast paced environment
Understanding of Organizational Skills
Time Management Skills
Must be able to work in a team
Benefits:
Health Insurance
Leaves Encashment
Incentive Bonus
Eid Bonus
Loyalty Bonus
Employee of the Quarter
Interested candidates will be contacted ASAP!!!