Job Description:
Crossover is the world’s #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We’re recruiting this role for our client, Forward Kitchens. Have you got what it takes?
Are you a customer support agent obsessed with providing a great customer experience? Are you known to solve complex problems by getting to the root cause?
Forward Kitchens empowers restaurants to create digital storefronts , generate more online sales, and increase their bottom line – all without having to hire a creative marketing team or deal with the millions (we’re exaggerating) of delivery platforms out there. We believe in our partner restaurants’ power to represent their communities and provide delicious, eclectic meals to their ever-ravenous customers at scale.
In this role, you will learn, use, and support Forward Kitchens’ product and build your expertise in solving challenging technical problems. Your goal is to provide impeccable customer service quality so clients continue to use our product year after year.
If you thrive on problem-solving and providing a great customer experience, then this is the role for you!
What You Will Be Doing
Solving complex customer problems using your product knowledge
Understanding and identifying the root cause of the customer’s problem through insightful questions
What You Won’t Be Doing
Working alone and avoiding live customer interaction
Analyzing, writing, or debugging source code
Customer Service Representative Key Responsibilities
Taking ownership of support incidents and using all available resources and knowledge to resolve them
Delighting customers at the quality of service provided for their support inquiries
Basic Requirements
At least 2 years of professional customer support experience
Ability to work US hours (always) and on weekends (when necessary)
About Forward Kitchens
Off-premise operating system for restaurants.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with Crossover
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
What to expect next:
You will receive an email with a link to start your self-paced, online job application.
Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
Important! If you do not receive an email from us:
First, emails may take up to 15 minutes to send, refresh and check again.
Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
Third, we will send to whatever email account you indicated on the Apply form – by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.
Crossover Job Code: LJ-4882-PK-Lahore-CustomerServic.005