We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.
Essential Duties and Tasks:
• Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
• Respond to customer inquiries and issues in a timely and efficient manner
• Troubleshoot and resolve technical issues with the services.
• Escalate complex issues to the appropriate department or team member for further assistance
• Document and track customer interactions and issues as per company policies
• Gather customer feedback and provide suggestions for improvements to products and services
• Participate in ongoing training and development to stay informed about new products and services
• Collaborate with other departments within the company to ensure a seamless customer experience
• Meet and exceed customer satisfaction metrics and goals
• Strong customer service and technical support skills
• Excellent English communication and problem-solving skills
• Strong ability to multitask and prioritize
• Experience with SAP and other software like CRM is a plus
• Ability to work effectively in a team-oriented environment
Perks and Benefits:
• Professional development and training opportunities
• Collaborative work environment
• Opportunities for growth and advancement within the company
• EOBI Insurance
• Bi-Annual Increments
• Performance-Based Bonuses/Lunch/Dinners/Trips
If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.