Customer Service Representative

Job Type: Full Time

Job Description:

Job Description:

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.

Essential Duties and Tasks:

•                    Provide excellent customer service and technical support to clients and customers via phone, email, and live chat

•                    Respond to customer inquiries and issues in a timely and efficient manner

•                    Troubleshoot and resolve technical issues with the services.

•                    Escalate complex issues to the appropriate department or team member for further assistance

•                    Document and track customer interactions and issues as per company policies

•                    Gather customer feedback and provide suggestions for improvements to products and services

•                    Participate in ongoing training and development to stay informed about new products and services

•                    Collaborate with other departments within the company to ensure a seamless customer experience

•                    Meet and exceed customer satisfaction metrics and goals

Required Skills:

•                    Strong customer service and technical support skills

•                    Excellent English communication and problem-solving skills

•                    Strong ability to multitask and prioritize

•                    Experience with SAP and other software like CRM is a plus

•                    Ability to work effectively in a team-oriented environment

Perks and Benefits:

•                    Professional development and training  opportunities

•                    Collaborative work environment

•                    Opportunities for growth and advancement within the company

•                    EOBI Insurance

•                    Bi-Annual Increments

•                    Performance-Based Bonuses/Lunch/Dinners/Trips

If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.

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