Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
Demonstrate strong domain knowledge and communicate accurate information to the customers.
Use ticketing system and other software to enter and maintain relevant data.
Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
Meet all performance metrics on regular basis.
Maintain data confidentiality.
Share reports on daily performance.
We are looking for:
Minimum Education: Graduation
Required Experience: Minimum 1 year call center experience.
Excellent communication skills, both oral and written in English.
Strong customer orientation.
Good arithmetic and computing skills.
Good analytical skills with an appetite for learning.
Quality conscious with attention to details.
Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
Ability to perform under stress.
Familiar with the use of business applications for routine operations.
Readiness to maintain flexible timings to serve global clientele across different time zones.