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Individuals Customer Focus Self-Assessment Test

Know Yourself

Instructions

This test has statements about behaviours people engage in. Read each statement carefully and then using the rating scale option, describe how inaccurate or accurate each statement is about you.

This is not a test and there is no right or wrong answer. Try not to think too long about each statement.

Select a response that describes you as you generally are now and not how you wish to be in the future.

Your responses will be kept confidential so please be honest when selecting answers.

The test should take about few minutes to complete.

TEST- Individuals Customer Focus Self-Assessment: 10-Q/P-Bubbles

I go out of my way to satisfy my customers.

If I answer a colleague’s phone, I ask the caller to call back rather than deal with the question myself.

I often make promises I can’t keep.

When dealing with an angry customer, I often fight back.

When talking to customers, I project a professional manner.

My job would be alright if it wasn’t for interruptions by customers.

I tend to put things off until the last minute.

I love gossiping about other departments.

I always return customers’ calls when I say I will.

I often can’t be bothered to reply to internal memos.

I agree that customer service is a good thing, but I find it hard to deliver.

I tend to blame other people when things go wrong.

I remain calm and friendly when tacking difficult situations.

I see working in my organization purely as a means to an ends—a way of paying the bills.

I find it difficult to say no to other people’s requests.

I blame management.

I always help my team members when I see them overburdened with work.

I do the minimum I need to satisfy the customer.

I have a tendency to miss deadlines.

I often criticize the company at work.

I refer to my customers by name.

I do the minimum I need to see me through the day.

If I have a problem with somebody, I’ll talk to other people in the hope that they’ll tell them.

Nobody acknowledges my effort.

I let people in other departments know if my work will affect them.

I expect to take my lunch break at the time I want.

I involve myself in a number of things and then pull out.

I feel life was better a year ago.

I see problems through to the end.

I believe I have no influence to change anything.

Even if I believe strongly in something, I don’t take the risk.

I do what I think is right even if my manager says something else.

I let people know in good time if I can’t keep deadlines.

I am not interested in how the business I’m working in is doing.

I tend to tell my manager what he or she wants to hear.

I only pass on information if it benefits me or my department.

I recognize my colleagues’ efforts over and above their jobs with appropriate thanks or praise.

I count the hours until quitting time each day.

I have some good ideas, but I rarely offer them.

I don’t think it’s worth exceeding customers’ expectations because they’ll only want more next time.

Grand Total Score

Total Winner (W) Score

Total Walking Dead (WD) Score

Total Spectator (S) Score

Total Cynic (C) Score

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If you enjoyed taking the Kamyabi Apni Pehchaan Index quiz and want to learn more about your personality, then you can also check out our other Quizzes Available at Kamyabi.

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